Retail Assistant
Retail Assistant
Are you passionate about delivering excellent customer service?
The Royal Hospital Chelsea is looking for a friendly and proactive Retail Assistant to work in the Soane Stableyard Shop.
About the Role:
You will be part of a small, friendly team working alongside Chelsea Pensioners and volunteers to ensure the smooth day-to-day running of the shop, ensuring high standards of customer service, stock management, and visual merchandising. You’ll also provide occasional cover for the Post Office, for which full training will be provided.
This is a part-time role (32 hours per week), with flexibility to increase to full-time to cover holidays and sickness. Weekend and occasional evening work is required, with time off in lieu.
Key Responsibilities:
Retail Duties:
- Deliver outstanding customer service and maintain a welcoming shop environment.
- Manage point-of-sale processes and stay informed about product ranges.
- Support stock control, deliveries, and visual merchandising.
- Help coordinate volunteer rotas and assist with online sales.
- Participate in pop-up shops during events like the Chelsea Flower Show.
Post Office Duties:
- Provide cover for the Post Office Supervisor.
- Operate the Horizon system and advise customers on Post Office services.
- Follow all Post Office protocols and procedures.
What We’re Looking For:
- A customer-focused attitude with strong communication skills.
- Flexibility to work weekends and cover additional hours when needed.
- A positive, team-oriented attitude.
About Us
The ethos of the Royal Hospital is one that puts a premium on selflessness and companionship. Our values of nurturing belonging, respect individuals, encourage pride and enjoy life underpin that ethos. We are united in a shared purpose, living and working together and ensuring everyone has a place in our diverse social and military community.
The Royal Hospital Chelsea is dedicated to equality, diversity, and inclusion, where all backgrounds and abilities can reach their full potential. We pride ourselves on attracting a wide range of talent, removing potential barriers, and promoting equal opportunities. We know, the more varied and inclusive our teams are, the better our organisation will be for our community. We are a Disability Confident employer dedicated to hiring diverse talent and ensuring you are treated with respect throughout the recruitment process and upon joining our community.
Our selection process
Should your application be successful you will be invited to a formal interview, where you will be asked questions relating to your experiences and key requirements of the role. If you are successful after the interviews we will:
- Ask for references from those you have listed on your application form
- Check your right to live and work in the UK
- Check any declarations you have made on your application form
- Ask you to complete a medical form
- Carry out an Enhanced DBS application.